10-12 week bespoke certificate course in:
  • Customer Service Skills
  • Manual Handling
  • HACCP (Food Safety)
  • CV & Interview Techniques
  • Introduction to HR Management Course
Combined with Summer Work

These combined online & blended learning courses are provided in English with 1 module per week over 10 weeks online and 2 master classes.

Our “Customer Service Skills Course” is certified by the prestigious European College of Management who are based in Dublin City Centre.

Modules covered include;

  • Essential communication skills, listening, questioning, verifying & explaining
  • How to create and present a professional image
  • Customer service transactions
  • Confidence & assertiveness
  • Conflict and stress situations
  • Developing customer service issues into sales

These courses will be a distinct advantage for any person looking to work within the Hotel & Tourism Industry, Multinationals, Banking, Call Centres etc.

Our “Introduction to HR Management Course” was created by Claire Farrell who is an expert in the HR field with over 15 years experience. It is an information based course with a broad view of common issues faced in the working environment, which offers suggestions on how to handle and deal with such issues when they arise. This introductory course will be of great benefit when entering into the work place whatever industry you may chose

Modules covered include;

  • Importance of the HR role within the organisation
  • Record Keeping – What needs to be recorded
  • Poor Performance and how to deal with it effectively
  • Misconduct & Offences – how to manage these issues
  • Bullying & Harassment in the working environment
  • The Disciplinary Process